Frequently Asked Questions (FAQs)

CREATING AN ACCOUNT


I want a FREE 10 minute kick starter phone call!

We’ve got you covered! Simply send us your phone number, whether you’re an aspiring Host or a Brand/Creator, and let us know how we can help. Email these details to contact@hirespyspaces.com.au, and we’ll be in touch within 24 hours.


Do I need to verify my phone number? 

Yes, it’s essential! Your phone number enables us to stay in contact and share your details with Guests booking your locations.


Do I need to provide my ID?

Yes, Hosts must verify their identity through Stripe, our secure payment processor. This ensures your information and payments remain safe.


HOSTS


How do I list my location?

It’s as easy as 1-2-3:

  1. Create an account.
  2. Connect to Stripe.
  3. List your space!


I am listing my location; how do I get paid? 

We use Stripe for secure payment processing, accepting Visa, Mastercard, Amex, and Discover. To get started:

  1. Go to ‘Account Settings.’
  2. Click ‘Payouts.’
  3. Select ‘Create Account’ to set up payments and list your location.

Once verified, use the ‘Payouts’ tab to access your Stripe dashboard and track your earnings.


When do I get paid?

Payments are processed 7-8 business days after the booking date. Your payout will include the total Hire Fee minus our 10%+GST Service Fee.


What is a ‘Booking Request’? 

Booking Requests allow guests to suggest a booking date and time. As a Host, you:

  • Approve requests manually within 48 hours.
  • If approved, Guests have 48 hours to submit payment (for bookings within 80 days) or payment will be reserved until the 80-day mark.
  • For next-day bookings, Guests have 4 hours from check-in to pay after your approval.

Stay proactive by monitoring your account and emails for new requests!


What types of locations can I list? 

You can list any space you’re comfortable hiring out, such as kitchens, living rooms, backyards, rooftops, cars, boats, studios, or even entire properties.


How do you recommend I upload my listing images?

For the best results, capture your images horizontally. This ensures nothing gets cropped when uploaded to your listing.


How do I know who is coming into my space? 

Guests complete a questionnaire, answering:

  1. What is the intended use for the space?
  2. How many attendees will be present?
  3. Are there additional details you’d like to share?


What is the ‘My Spaces’ page? 

The ‘My Spaces’ page is your control center. Here, you can view:

  • Today’s bookings
  • Upcoming bookings
  • Booking requests
  • Past bookings
  • Cancelled bookings

For each booking, you’ll find Guest details, booking reasons, payment status, and payout information.


I have a space; can I edit it? 

Absolutely! Keeping your space info up to date is easy:

  1. Tap your account icon (top-right corner).
  2. Select ‘My Spaces’ and pick the space you want to edit.
  3. Click ‘Edit This Listing’ to make updates.


CREATORS & BRANDS


How do I book a space? 

Here’s how:

  1. Create an account.
  2. Choose your desired location.
  3. Select the date and time.
  4. Complete the Host’s questions.
  5. Click ‘Book This Space.’
  6. Submit payment after Host approval or as the payment deadline approaches.


I booked a space, when do I receive my Hosts details and the Space address? 

  • You’ll receive the Host’s full name, email, and phone number 7 days before your booking date.
  • The space address will be shared 24 hours before the booking date to protect privacy.


What is the 'My Bookings' page? 

Your ‘My Bookings’ page displays all your reservations, including:

  • Today’s bookings
  • Upcoming bookings
  • Booking requests
  • Past bookings
  • Cancelled bookings


What is your payment policy? 

  • For bookings less than 80 days away, payment is required immediately within a 48 hour period.
  • For bookings made more than 80 days in advance, payment is reserved and becomes due 80 days before the booking date. You’ll have 3 days to pay, with reminders sent to your email. Failure to pay will cancel the reservation.


What is your cancellation and refund policy? 

  • Cancel at least 7 days before the booking date for a full refund (minus HireSpy fees).
  • Cancellations within 7 days receive a 50% refund (minus HireSpy fees).
  • Cancellations within 48 hours of the booking date are non-refundable.


Can Guests and Hosts cancel upcoming bookings? 

  • Guests: Go to ‘My Bookings,’ select the reservation, and click ‘Cancel Booking.’
  • Hosts: Email cancel@hirespyspaces.com.au at least 7 days in advance.


What happens if I damage the space I hire? 

While rare, accidents can happen. Review our Terms of Service for details. Guests are responsible for damage or loss during their booking. Hosts can report issues to disputes@hirespyspaces.com.au within 7 days.


What restrictions apply as to how I use the space? 

Restrictions are defined by the Host in the space description. For additional clarity, communicate with the Host after receiving their contact details 7 days before the booking date.


What do I do if a host is unresponsive? 

Our hosts are responsive, but if issues arise, email us at contact@hirespyspaces.com.au.


How do I delete my account? 

Email cancel@hirespyspaces.com.au with your feedback or reasons for leaving. We’d love to hear from you!